Refund policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return unopened items within 14 days of delivery for a full refund.

How to Request a Return

  1. Email us at info@marycane.co.uk with your order number.
  2. We will provide you with the return address and detailed instructions.
  3. Refunds will be issued to your original payment method once the return has been received and inspected.

Return Eligibility

  • Returned items must be unopened, unused, and in their original condition and packaging.
  • Please include your receipt or proof of purchase.
  • Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can make a new purchase for the replacement item.

European Union Cooling-off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, items must be unopened, unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your refund has been approved. If approved, a refund will be automatically processed to your original payment method within 10 business days.

Please note it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@marycane.co.uk.